Refund policy

Thank you for shopping at Ideal Beauty UAE. We want to ensure that you are completely satisfied with your purchase. If you have any questions about our refund policy, please contact us at idealbeautysolutions88@gmail.com

1. Eligibility for Refund:

1.1. To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 7 days from the date of purchase.
The item(s) must be unused, unopened, and in the same condition as when you received them.
The item(s) must be returned in their original packaging.
Proof of purchase, such as an order number or receipt, must be provided.


1.2. Some items are not eligible for refunds:

Products that have been used, opened, or damaged after delivery.
Items purchased during clearance or final sale.

2. Refund Process:

2.1. To request a refund, please contact our customer service team at idealbeautysolutions88@gmail.com. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.

2.2. Once your refund request is received and approved, we will provide you with instructions on how to return the item(s). Please note that you will be responsible for the return shipping costs unless the return is due to our error.

2.3. Upon receiving the returned item(s) and verifying their condition, we will process your refund within 7 days. The refund will be issued to the original payment method used for the purchase.

3. Exchange Policy:

3.1. If you wish to exchange an item for a different variant or product, please contact us within 7 days of receiving your order. The same eligibility conditions as outlined in section 1 apply.

3.2. Exchanges are subject to product availability. If the requested item is not available, we may offer a refund as an alternative.

4. Damaged or Defective Items:

4.1. If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the availability of the product and your preference.

4.2. Please provide clear photos of the damaged or defective item(s) to expedite the resolution process.



5. Non-Receipt of Items:

5.1. If you have not received your order within the estimated delivery time, please contact us for assistance. We will investigate the issue and may offer a replacement or refund, depending on the circumstances.

6. Changes to Refund Policy:

6.1. We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at idealbeauysolutions88@gmail.com Our customer service team will be happy to assist you."